We want you to be satisfied with your purchase.
1. Return Period
You may request a return within 14 days of receiving your order.
2. Return Conditions
To be eligible:
- Item must be unused and in original packaging
- Proof of purchase is required
- Certain hygiene or personal-use items may not be returnable
3. Damaged or Incorrect Items
If you receive a damaged or wrong product:
- Contact us within 48 hours of delivery
- Provide photos or video evidence
- We will offer a replacement or full refund
4. Refund Processing
Approved refunds are processed within 5–10 business days to the original payment method.
5. Return Shipping
- Customers may be responsible for return shipping unless the item is defective or incorrect.
- Shipping fees are non-refundable.
6. Order Cancellation
Orders can be canceled within 12 hours of purchase.
After processing, cancellation may not be possible.
7. Contact
For return requests:
Email: support@zerarzone.com